We value your satisfaction above all else and strive to ensure a positive experience for all our customers. If for any reason you are dissatisfied with your purchase, please reach out to us so we can address your concerns promptly.

By placing an order with us, you are agreeing to our terms of service, including our policies regarding shipping, returns, and refunds.

Refunds & Reprints: Our policy allows for refunds and reprints within a 15 day window from the date you receive your order.

If you encounter any issues with print quality or adherence, we will gladly reprint your order. However, please note that refunds or reprints due to poor-quality files require management approval.

For orders involving DTF Transfers or Smash UV 3D Stickers, it’s important to ensure adherence to the design requirements.

Please double-check all shipping details before finalizing your order, as we rely on the accuracy of the information provided. You will receive an order confirmation email to verify all details before processing.

Late or Missing Refunds: If you have not received your refund within 7 business days, we recommend the following steps:

  1. Check your bank account again.

  2. Contact your credit card company, as there may be a delay in the posting of refunds.

  3. Contact your bank, as processing times vary. If you have completed these steps and still have not received your refund, please don’t hesitate to contact us for further assistance.

Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:

By email: web@smashtransfers.com
By visiting this page on our website: https://smashtransfers.com/refund_returns/
By phone number: (551) 236-7624